Online Spaza

Privacy Policy
Effective Date: 11 June 2025
Business Name: Online Spaza (Pty) Ltd
Website: www.onlinespaza.co.za
Email: [email protected]

1. Introduction
Online Spaza (Pty) Ltd (“we”, “our”, or “us”) is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect your data in line with the Protection of Personal Information Act (POPIA) and Google compliance standards.

2. Information We Collect
We may collect the following personal and usage information:

  • Full name and surname
  • Contact details (email, phone number)
  • Shipping and billing addresses
  • Order and purchase history
  • Secure payment information (handled via PayFast or equivalent)
  • Device and browsing data (e.g., IP address, browser type)
  • Cookies and tracking data

3. How We Use Your Information
Your data is used to:

  • Process and deliver orders
  • Provide customer service and respond to queries
  • Improve website functionality
  • Send marketing emails (only if you opt in)
  • Prevent fraud and ensure secure transactions

4. Legal Basis for Processing
We process your data either with your consent or to fulfill our obligations to you, such as completing a purchase or delivering a product.

5. Data Sharing
We only share your data with:

  • Courier and delivery partners
  • Payment processors (e.g., PayFast)
  • Analytics and marketing tools (e.g., Google Analytics)
    We never sell your personal information.

6. Your Rights Under POPIA
You have the right to:

  • Access your personal information
  • Correct or delete your data
  • Object to certain processing
  • Withdraw your consent at any time

7. Cookies and Tracking
We use cookies to enhance your browsing experience and for analytics. You may disable cookies via your browser settings. Essential cookies may be required for full site functionality.

8. Data Security and Retention
We use SSL encryption and secure systems to protect your information. Data is retained only for as long as needed for legal or business purposes.

9. International Transfers
We do not share your data internationally unless required by services such as third-party processors. In such cases, we ensure they follow strict data protection policies.

10. Changes to This Policy
We may update this policy from time to time. When we do, we’ll revise the “Effective Date” above. Continued use of our website means you accept the changes.

11. Contact Us
For questions, access requests, or concerns, contact:
Email: [email protected]
Phone: (+27) 72 040 4422
Website: www.onlinespaza.co.za