Welcome to Online Spaza (Pty) Ltd.

By accessing our website and placing an order, you agree to the terms below. Please read them carefully.

1. General

  • This website is operated by Online Spaza (Pty) Ltd.
  • When we say “we”, “our”, or “us”, we’re talking about Online Spaza.
  • By using our website, you accept our terms and agree to follow them.

2. Products

  • We aim to describe and display products as accurately as possible.
  • Stock is limited and subject to availability.
  • Prices are subject to change without notice.

3. Orders & Payment

  • Orders are confirmed once payment is received.
  • We accept secure payments via approved payment gateways.
  • Online Spaza reserves the right to cancel orders due to pricing errors or out-of-stock items.

4. Delivery

  • We deliver nationwide in South Africa.
  • Delivery timeframes vary depending on your location.
  • Delays may occur due to unforeseen circumstances, but we’ll always keep you informed.

5. Returns & Refunds

  • If your item is damaged or incorrect, contact us within 7 days.
  • We do not accept returns for used, opened, or intimate products unless faulty.
  • Refunds will be processed after inspection and approval.

6. Privacy

  • We respect your privacy and follow POPIA laws.
  • For full details, please see our [Privacy Policy].

7. User Conduct

  • Do not misuse our website (e.g., hacking, fraud, or abuse).
  • We reserve the right to restrict or terminate access if misuse is detected.

8. Liability

  • We are not responsible for damages resulting from the use of our products outside their intended purpose.
  • Always read product instructions and follow safety guidance.

9. Contact

If you have any questions about our Terms & Conditions:

Email: [email protected]
Phone: (+27) 72 040 4422